We’re a few weeks into 2020 and Team Pivotech is super excited about what the new year will bring, but before all that, we pause to remember a few 2019 moments in Pivotech.

A new counter sales area in Melbourne

Early in 2019, Pivotech Melbourne opened a new counter sales area and fabricator showroom.

Good ol’ roller door #4 has long been a hub of activity with Pivotech customers picking up orders, but the collections counter increases the efficiency of the order pick-up process and more.

Pivotech customer can:

• – quickly pick up previously ordered items
• – learn how to place orders online
• – stock up on Pivotech brochures
• – check out features of products installed in our fabricator showroom
• – enjoy a fresh cup of coffee or chilled bottle of water

The counter sales area is open weekdays from 7am to 4pm, and product pickup is available after 4pm by appointment.

Release of the Momentum corner magnet closer in black

Pivotech added a black finish option for the Momentum Corner Magnet.

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Popular Optima released in matt black

Appealing to the interior architecture black bathroom trend, the matt black Optima has been in high demand.

Matt black Optimas come in 1950mm height, along with a full complement of panels, components, and spare parts are available.

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ION narrow track wardrobe doors

Released in September 2019, the ION quickly became a customer favourite. The narrow track ION is a perfect fit for small bedrooms, hallway laundries, and other small living areas.

Wardrobe mirror handle

Designed for the Deco Edge and the Loft Ultraline wardrobe systems, Pivotech’s WMH Wardrobe Mirror Handle let’s the wardrobe doors be opened without leaving fingerprints on the mirror surface.

The handle comes in Bright Silver, Pearl White PC, and Black Satin PC finishes.

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We at Pivotech are grateful for our professional relationship and look forward to bringing you more high quality shower screens, wardrobe systems, and frameless glass hardware products in 2020.

With Team Pivotech releasing many new products, range extensions, and updated product features this spring, it would have been easy to miss some. To make sure you know about all the changes, we pulled them together into one place.

ION narrow track sliding wardrobe doors

The ION sliding wardrobe door system’s narrow track features a small footprint to give you big options for little spaces.

It’s a practical solution for small bedrooms, hallway laundries, and other compact living areas. Install three ION doors in the standard double door footprint or two doors in an even narrower space. 

Square Short Plate Bracket & Square Over Panel Fitting available in Matt Black

The PGBSPSBK Square Bracket and PGSP90SBK Panel Fitting in matt black join Pivotech’s extensive range of glass hardware and complement the range of frameless shower options you offer your customers.

Improvement to the 6mm Square Shelf Bracket

Pivotech’s PGSBS6 6mm Square Shelf Bracket was redesigned.

• – reduced the base thickness from 5mm to 3mm;

• – changed from a slotted grub to a Phillps cross recess grub screw.

Wardrobe Mirror Handle

Designed for the Deco Edge and the Loft Ultraline wardrobe systems, Pivotech’s WMH Wardrobe Mirror Handle let’s the wardrobe doors be opened without leaving fingerprints on the mirror surface.

The Wardrobe Mirror Handles are fixed using either silicon or double-sided tape to ensure a clean look.

No Hole Manhattan Rail

Pivotech’s addition of the PGFST1650NH 10mm Frameless Slider Track 1.65m No Hole Manhattan Rail complements our already extensive Manhattan range.

Enjoy increased configuration and installation options of the Manhattan.

Visit PivotPoint.mobi or PivotPoint Pro to order.

These new products, extended ranges, and updated product features are the result of feedback from Pivotech customers. Our goal is to help you give your customers the products they want and need. Thanks for keeping us informed.

Please speak to your account representative or a member of Pivotech’s Customer Care Team if you have any questions.

new product release:

ION narrow track wardrobe system

THE WARDROBE SYSTEM FOR SMALL SPACES

The ION sliding wardrobe door system’s narrow track features a small footprint and gives big options for little spaces.

It’s a practical solution for small bedrooms, hallway laundries, and other small living areas.

Install three ION doors in the standard double door footprint or two doors in an even narrower space.

FEATURES

• – triple head and sill measuring 79mm wide allows the install three doors in the footprint of a standard double-door
• – double head and sill measuring 53mm wide affords the smallest possible wardrobe footprint
• – timeless design to compliment most decor
• – rollers fully housed in bottom rail
• – easy operation and added door strength due to continuous finger vertical grip
• – simple adjustment and quiet to use with 42mm diameter rollers
• – door panels fully supported in the head with a plastic guide

Square Short Plate Bracket & Square Over Panel Fitting now available in Matt Black

In keeping with our commitment to grow the Pivotech ranges to meet your needs, we now have the PGBSPS Square Short Plate Bracket and PGSP90S Square Over Panel Fitting in matt black.

The PGBSPSBK Square Bracket and PGSP90SBK Panel Fitting in matt black join Pivotech’s extensive range of glass hardware and complement the range of frameless shower options you offer your customers.

The PGBSPSBK Square Short Plate Bracket and PGSP90SBK Square Over Panel Fitting are in stock and ready to order now.

Both PivotPoint.mobi and Pro have been updated with kits able to be configured to include the new colour.

PLEASE NOTE:

To accommodate this new finish, the Bright Silver item codes have been updated as well:

• PGBSPS is now PGBSPSSB
• PGSP90S is now PGSP90SSB

The current item codes will become obsolete once all open transactions are completed. Any new orders are to use the new PGBSPSSB and PGSB90SSB item codes.

Get more configuration and installation options with Pivotech’s “No Hole” Manhattan track

Our recent addition of the PGFST1650NH 10mm Frameless Slider Track 1.65m No Hole Manhattan Rail complements the already extensive Manhattan range and gives installers increased configuration and installation options.

The No Hole Manhattan track is available in Bright Silver and Matt Black finishes under these item codes:

• PGFST1650NHSB
• PGFST1650NHBK

Both PGFST1650NHSB and PGFST1650NHBK No Hole Manhattan tracks are in stock and ready to order. Get yours today on PivotPoint.mobi.

Join Team Pivotech and help more people enjoy the practical, stylish Pivotech systems. We are currently accepting applications for two positions in Melbourne.

Business Development Manager taking care of customers in Melbourne’s Western Suburbs and Tasmania

You’ll love this role if you’re a self-motivated team player looking to manage existing customers and develop new opportunities in the western region of Melbourne/Victoria and Tasmania.

Our customers are hard-working fabricators and installers of shower screen and wardrobe products into private and commercial buildings.

Our BDM team is technically strong with great relationships with our customers.

Internal Sales & Collects Coordinator

If you want more variety in your day, you want to check out this opportunity. It’s a unique blend of customer service and product selection, technical product support, and logistics work. You’ll build relationships and help fabricators and installers find the right Pivotech system for their job.

Pivotech’s very popular Optima shower screen now comes in matt black (MB) finish.

In line with today’s black bathroom trend, the matt black Optima will be a hit with your customers.

The Optima is quick and easy to install, and a fantastic option for your budget conscious customers. It delivers Pivotech quality in a flexible, off-the-shelf design.

Matt black is available now, along with the other Optima finish options of pearl white (PW) and bright silver (SB).

The Pivotech Optima in matt black is in stock and ready to order now.

60 seconds with John

We’d like to introduce you to John Ford, one of our superstar team members in Pivotech’s Queensland office.

What’s your title, and what do you do?

Business Development Manager for Pivotech in Queensland.

I inform and educate customers on our products, help facilitate growth in product buying, and seek new business prospects.

How did you become part of the Ai team? How long have you been here?

Was hired March 2017, a little more than two years ago.

I answered an ad on Seek; I was working with National Glass at the time. Originally, Evan hired me for internal sales. I had never been an outside sales rep before. I did customer service and internal/technical sales for years at a shower company in the States.

Evan had been trying to find a BDM, but no one was working out. A customer had suggested me to Evan, but even prior to that Evan had considered it. For personal reasons, the travel wouldn’t work for me. Evan approached me and we worked out a few things, and that’s how I got into the role. It’s working well, I really like the role, like going out and seeing customers.

What’s your favourite part of the job?

Meeting the customers face-to-face after 18 months of talking to them on the phone.

I like helping people learn about our product. Maybe they buy frameless from us, but a framed screen from someone else. I let them know about a Pivotech product that’s similar to what they buy elsewhere. Sometimes customers just don’t know everything we do. It takes building a rapport and getting them comfortable with the product.

Personal Highlights:

What I love about QLD:

My wife is from Brisbane; I’m from Phoenix AZ (in the USA). We met through mutual friends while she was going to ASU. We got married, had two kids … she lived in the States for 20 years. We wanted the boys to be close to my mother-in-law, to get to know their grandmother, and we moved in 2013.

Favorite place ever traveled:

Don’t know if I have a favourite.

I love Arizona because of the diversity … the Sonoran Desert and world class skiing. Although, if you want the beach, you have to go to Mexico.

I just came back from a trip on Fraser Island; it was a really good trip. Beautiful, surprising with humongous trees.

Hobbies:
Music. I was a drummer, then learned to play guitar. Any spare time is spent playing guitar. I love music.

Love exploring the outdoors, particularly enjoy fishing. My wife fishes and has brought me into her addiction. The fish variety is amazing here.

I love gaming with the boys. They’re a lot of fun.

Otherwise, four-wheeling … Hinterland or Stradbroke Island. I enjoy cooking.

Weirdest thing I’ve ever eaten:

Probably rattlesnake.

Introducing Nicky, one of our Queensland customer service all-stars.

What’s your title, and what do you do?

As a Customer Service & Internal Sales team member in the Brisbane office, I provide customer service in counter sales, take care of internal and external customers, process orders, answer phones, take payments, and manage our C4s and NCRs.

How did you become part of the Ai team? How long have you been here?

I started in 2018 after applying for the job on Seek. I worked in the building industry before, but on the retail side.

What’s your favourite part of the job?

Helping customers with enquiries and being able to solve their problems or answer their questions and working with the team. I really enjoy everything I do, I like it all. I enjoy learning new things, too.

Personal Highlights:

What I love about Brisbane:

I love the location where I’m situated … 10 minutes from the water and close up the coast. There are beautiful walks in the bush and the mountains, as well. The location is superb.

My favorited place ever travelled:

Love Melbourne; I really enjoyed it. The Great Ocean Road, the markets, the cafes … everything.

In Brisbane, Mount Tamborine. It’s relaxing and not commercialised, with nice little cafes. It’s a nice place to go and relax in the cabin.

Hobbies:

Walks on the water, running the kids around to their activities, catching up with family and friends, enjoying cafes with people, gym-time when I can get it. And time to just chill, to refresh and smell the flowers.

Weirdest thing I’ve ever eaten:

I eat anything. I’ll try almost anything once, I’m not a fussy eater.

Bonus fact!

I like to make people laugh. I have a tendency to say stuff before I think and put my foot in it. Then think, “uh, that was a bit random.”

My friends notice when I’m not around. If I’ve stopped to talk with someone, they’ll tell me I need to come back.

60 seconds with Kerryn

If you’ve picked up an order from our Melbourne location recently, you’ll have seen our soon-to-be-showroom and met Kerryn.

Kerryn moved from an internal sales role to the collections counter in January after Michael Tate retired.

What’s your title, and what do you do?

I’m the Pivotech Business Development and Collects Coordinator.

I’m in internal sales and look after all the customers that come to collect their goods. I provide product information, face-to-face customer service, and help customers choose the product that will do what they need it to do.

“Customers will say, ‘I need something that does something-something, what will do this? Can the Evolution do this configuration?’, or ‘What’s the best option to do this drawing?’ And I help them.”

How did you become part of the Ai team? How long have you been here?

Almost three years (three years in August). Basically, I answered ad on Seek. I knew nothing about glass, had no experience in aluminium , but it just worked out. Maybe it’s my silly laugh and that I always see the situation as half full.

What’s your favourite part of the job?

Dealing with the customers and helping people. Internal and external customers. I’m a people person; if I can help someone do something, it’s a win.

Personal Highlights:

What I love about Melbourne:

It’s whatever whatever, relaxed and cruisy, with beautiful beaches, bush walks. There’s always something to do, always something going on. You can do anything you like. Except you always pack for all the weather.

My favorited place ever travelled:

At the moment, my favourite place is Bridgewater. It’s just a quiet country town. We camp and chill out, kick the footie, go for a walk … whatever.

Hobbies:

Netball, I’ve played since I was little. love netball. Catching up with friends and stuff with the kids.

Weirdest thing I’ve ever eaten:

I don’t eat anything too crazy. I like lots of different food, but nothing weird.

Bonus fact!

You just never know what’s going to come out of my mouth … I’m a bit random, the glass is always full, pretty happy-go-lucky. Plus, I can wiggle my ears.

A sneak peek of the Melbourne Pivotech showroom, currently under construction